Reference

gopay69 Privacy Policy: What We Collect and Why

This Privacy Policy sets out exactly how gopay69 collects, stores and uses the personal information you share when you open an account, make a deposit via DANA, OVO…

Account data protectionDANA, OVO, GoPay & QRIS wallet infoCookie and device controlsData retention scheduleYour right to request deletion

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What Personal Data We Collect and How We Use It

gopay69 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you register, we collect your name, phone number and email address to verify your identity before account access is granted — this step applies to every new account, including those linking DANA, OVO, GoPay or QRIS wallets. Transaction data — deposit amounts, withdrawal requests and

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payment method identifiers — is retained to process your cashier activity and resolve disputes. Device identifiers and IP addresses are logged to detect unusual login patterns and protect your account. We do not sell your personal data to third parties. Where local law permits, we may
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share anonymised, aggregated transaction data with payment processors such as QRIS network operators or virtual account providers to ensure settlement accuracy. You can request a full copy of the data we hold on your account by contacting our support team; eligibility to act on that request
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depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About This Privacy Policy

Team online

Live Chat

Our live chat team handles privacy questions 24 hours a day, 7 days a week. Start a chat from the account dashboard and reference 'Privacy Request' so the right team member picks it up.

Email Support

Send a detailed privacy request to our support email address. Include your registered phone number so we can locate your account record; responses are sent within 48 hours on business days.

Account Help Page

The privacy section inside your account settings lets you download a summary of stored personal data, update your contact details and review which payment methods — DANA, OVO, GoPay, QRIS — are linked to your profile.

DATA HANDLING STANDARDS

How gopay69 Protects and Manages Your Information

From the moment you complete phone verification to the point your withdrawal clears through BCA, BRI, Mandiri or BNI, your personal data passes through encrypted channels.

Encrypted Account Storage

All account credentials and linked wallet identifiers — DANA, OVO, GoPay and QRIS — are stored using encryption at rest. Access to the raw data is restricted to authorised operations staff handling account disputes.

Cookie Controls

We use session cookies to keep you logged in during a lobby visit and analytics cookies to understand which pages are visited most. You can adjust cookie preferences from the footer of any page without losing your account session.

Payment Data Retention

Transaction records linked to QRIS, virtual account or bank transfer deposits are kept for the period required by applicable financial regulations. After that window closes, payment identifiers are removed from active storage.

Account Security Checks

Login attempts from unrecognised devices — common for players in Bandung or elsewhere switching between mobile and desktop — trigger an automatic re-verification step via the phone number on your account.

Data Access Requests

You can ask us to provide, correct or delete the personal data we hold. Submit the request through live chat or email with your registered phone number; we process confirmed requests within 30 days where local law permits.

Third-Party Sharing Limits

We share data only with the payment processors needed to clear your deposit or withdrawal — such as QRIS network partners or BRI virtual account services. We do not pass personal data to advertisers or unrelated third parties.

Common Questions About the gopay69 Privacy Policy

Below are the questions we see most often about how your personal data is handled at gopay69. If your question is not answered here, our 24/7 live chat team can walk you through any specific data or account concern.

We collect your name, phone number and email address at registration for identity verification. Once you link a payment method — DANA, OVO, GoPay or QRIS — we also log the wallet identifier and transaction amounts tied to your account.

We share data only with payment processors required to settle your transactions, such as QRIS network operators or virtual account providers. We do not sell or pass your personal information to advertisers or unrelated companies.

Transaction records — including bank transfer, BCA, BRI, Mandiri and BNI withdrawal history — are retained for the period required by applicable financial regulations. After that, payment identifiers are removed from active storage.

Contact our support team via live chat or email with your registered phone number and a brief description of your request. We confirm and process data access or deletion requests within 30 days where local law permits.

We use session cookies to maintain your login during a lobby visit and analytics cookies to track page performance. Cookie preferences can be adjusted from the footer without ending your account session or affecting wallet access.

The core data practices apply to all accounts. Certain rights — such as requesting deletion of payment records — depend on local law, so the exact scope of what we can action may vary for accounts in different parts of Indonesia.

Wallet identifiers linked to your account are removed from active systems following the retention period required by financial regulations. You can also submit a formal deletion request through live chat to initiate removal sooner, where local law permits.

gopay69 Privacy Policy: What We Collect and Why

How to Reach Us About This Privacy Policy

Live Chat

Email Support

Account Help Page

How gopay69 Protects and Manages Your Information

Encrypted Account Storage

Cookie Controls

Payment Data Retention

Account Security Checks

Data Access Requests

Third-Party Sharing Limits

Common Questions About the gopay69 Privacy Policy

01 What personal information does gopay69 collect when I open an account?

02 Does gopay69 share my data with third parties?

03 How long does gopay69 keep my payment and transaction records?

04 How do I request a copy or deletion of my personal data at gopay69?

05 What cookies does gopay69 use and how do I control them?

06 Is the Privacy Policy at gopay69 the same for all regions of Indonesia?

07 What happens to my OVO or GoPay wallet data if I close my gopay69 account?

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